TERMS & CONDITIONS:
All users of DomainMart services, and all customers upon signing up for DomainMart services, agree to comply with DomainMart Terms and
Conditions (T&C). The spirit of the T&C is to ensure customers are using DomainMart’s services with due regard to the rights of other Internet
users and in conformity with the requirements of DomainMart Network (AmberNet Solution) environment. The T&C are not exhaustive and
DomainMart reserves the right to add, delete, or modify any provision of its T&C at any time without notice, effective upon either the posting
of the modified T&C to www.domainmart.co.in or notification of the modified T&C. Any complaints about a customer's violation of the T&C
should be sent to http://www.domainmart.co.in/support/contact-us.php; The T&C supersedes any other agreement with DomainMart,
whether written, oral, by conduct, or otherwise.
The T&C and any other agreement for DomainMart services, will be governed by and construed in accordance with the laws of the State of
Rajasthan, India without reference to its conflicts of laws principles.
DomainMart servers and other infrastructure may be used for lawful purposes only. Transmission, storage, or distribution of any information,
data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is
prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used
without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Additionally,
in purchasing DomainMart services, all DomainMart customers certify that they and/or the organization they represent in procuring services
from DomainMart are not, nor have been designated, a suspected terrorist as defined by the Constitution of India; are not owned or controlled
by a 'suspected terrorist' as defined by the Constitution of India; and are not on, are not a member of, related to, associated with, or controlled
by any organizations listed as terrorist by the Govt. of India.
The following are the list examples of items that are not allowed to be hosted in any Domain and Hosting account;
Ponzi Schemes, Money Pyramid Schemes, FOREX, E-Gold
Proxy, Bots, Spam Bots, Port Scanners, IP Scanners, Mail Harvesting Scripts, Brute Force Scripts, Top Sites, Chat Rooms
Banner Rotators, File Dumps, Using disk space as Secondary Storage
Escrow, Sales of illegal pharma, drugs, explosives
Malware, Warez, Phishing Materials, Lottery, Gambling, Illegal Downloads, Pirated Software Distributions
Fraud sites as listed in but not limited to aa419.org etc.
Streaming of live copyrighted events
Adult materials - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left
entirely to the discretion of DomainMart.
The customer is solely responsible for security of any software/scripts installed in their account. You must maintain proper permissions to all
folders and files in your website and should keep passwords and other login credentials safe. We advise you to use strong password and keep
changing them at least once in a month.
If a customer's server is involved in an attack on another server or system, it will be shut down and an immediate investigation will be
launched to determine the cause/source of the attack. In such event, the customer is responsible for the cost to rectify any damage done to the
customer's server and any other requirement affected by the security breach.
Shared hosting accounts can be used purely for web hosting alone. It cannot be used for backup for storing data, software distribution, storing
large pdf files, high resolution images etc. Content not used for a website cannot be stored in it's space. Only normal contents such as html
pages, scripts, images related to website, database can be hosted in a shared space. Audio / Video and high resolution images storage is not
allowed in shared accounts.
Any violation found or reported to any of the above clauses will result in account suspension or termination with or without notice.
Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming") is prohibited, regardless of whether or not it
overloads a server or disrupts service to DomainMart 's customers. The term "spamming" also includes, but is not limited to, maintaining an
open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a web site hosted on a
DomainMart server, and selling or distributing software (on a web site residing on a DomainMart server) that facilitates spamming. Violators
will be assessed a minimum fine of Rs.10000 and will face immediate suspension. DomainMart reserves the right to determine, in its sole and
absolute discretion, what constitutes a violation of this provision.
Sites that are advertised using SPAM cannot be hosted in our servers.
The following are the general mailing policy used in DomainMart servers;
500 emails can be sent per hour. If you exceed beyond this limit, you will get a bounce back message. If you get such errors, please try sending
after 1 hour.
Number of times you check to the mail server via POP3 / IMAP is restricted to 30. If you exceed this, you will get a failed login error. Connecting
to mail server once in 10 min is ideal.
Catch all or default mail id must be set to fail. This is to avoid stacking of unnecessary spam mails in the server which finally results in large
number of inode creation in the file system. This ultimately results in disk failure.
3. System and Network Abuse
Violations of system or network security are prohibited and may result in criminal and civil liability. Examples of system or network security
violations include, without limitation the following: unauthorized access to or use of data, systems or networks, including any attempt to
probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of
the owner of the system or network; interference with service to any user, host or network including, without limitation, mail bombing,
flooding, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header
information in an email or a newsgroup posting.
4. Viruses and Other Destructive Activities
Use of DomainMart services or equipment for creating or sending Internet viruses, worms or Trojan horses, or for pinging, flooding or mail
bombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any customer to engage in other activity that is intended
to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use DomainMart services
and equipment (or any connected network, system, service or equipment) or conduct their business over the Internet.
5. Resource Usage
Email Disk Usage
Stacking large number of emails increases inodes and results in file system corruption. It also hinders various server level processes from
functioning at normal load. Hence all mails have to be downloaded from the server then and there. Hosting accounts cannot be used as email
storage space. Sites that use higher than this limit has to be upgraded to next available accounts such as corporate or semi dedicated account
based on the usage. Failing to upgrade the account will result in suspension or termination of that particular website. Customer accounts such
as personal, small biz and accounts under resellers can use disk space up to 500 MB maximum including emails, website files, database etc.
Disk Space Usage
Customer accounts such as personal, small biz and accounts under resellers can use disk space upto to 500 MB maximum. Only files required for
running of the website such as html, php etc can be hosted. Zip archives, downloads, videos, audio files and other software or ware downloads
are strictly prohibited. Hosting space cannot be used for data storage or backup dumping. It cannot be used for file sharing, spam software
downloads, software key downloads etc. Sites that use higher than this space limit has to be upgraded to next available accounts such as
corporate or semi dedicated account based on the usage. Failing to upgrade the account will result in suspension or termination of that
Any web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources, mail
servers, Ftp servers, Http servers, SQL database servers) reserves the right to suspend that site immediately. This policy is only intended to
prevent the misuse of our servers and to avoid interruption in services to other customers. Customers may be offered an option whereby
DomainMart continues hosting the website for an additional fee or upgrade to a higher account. DomainMart will be the sole arbiter of what is
considered to be a high server usage level. Any Web Hosting and E-Commerce account deemed to be adversely affecting server performance
or network integrity will be suspended / terminated without prior notice.
The following are the list examples of activities that are not allowed to be hosted in any account;
Scripts running bots, spiders, port scanners, mail blasters
Gaming servers, IRC relays
Peer to Peer sharing, File sharing
Calling include files as a URL rather than as a local file
Running bit torrent applications, trackers
A user may not exceed 20 % of total CPU usage for more than 100 seconds. Usually the reasons for such a spike in usage are poorly written
php,cgi, perl or other scripts. If cron jobs are run, it must be scheduled at minimum of 15 min once and not less than that. Running MySql
queries for more than 15 seconds is not allowed.
Sites that attract DDOS attacks or automated attacks cannot be hosted in any of the accounts. If found to violate such a term, the account will be
immediately suspended / terminated without prior notice. The customer / reseller has to immediately change the name servers out of our
Inode count in a particular account may not exceed 75000. A single inode represents a file in your website ( Includes image, files, emails etc).
Frequent creation and deletion of inodes is also prohibited. Most of the cases inode generation is too high due to default or catch all mail ids. It
is better to keep them as :fail: which will avoid mails getting stacked up in the server thus increasing inodes creation.
7. Back Up
DomainMart is in NO way responsible, for the management and backup of all your and your customer data, and all updates, upgrades, emails
and patches to any software that customers use in connection with DomainMart services. You agree that you are solely responsible for
maintaining back up of your website files, emails, database etc at your end.
General Backup Policy
This general backup policy is applicable only for customers and resellers who have purchased backup plans exclusively. This does not apply for
customers who have not purchased backup plans exclusively.
DomainMart backups run once in a week and the previous week's backup will be overwritten. The backup is mirrored to a secondary drive. This
is done automatically.
DomainMart does not verify or test whether individual items such as mail, database, website contents of a particular website is backed up
completely or not.
DomainMart will not be responsible for any incomplete backup of an account owing to instance but not limited to crashed mysql tables, disk
usage of an account is more than 5 GB, too many files in email accounts etc.
DomainMart will not be responsible for loss of backup due to virus infections, disk errors etc.
DomainMart does not backup dedicated servers, cloud servers, windows shared / reseller hosting accounts. Customers are solely responsible
for maintaining their own backup of mails, files, databases etc.
8. Bandwidth Usage
Per site should not exceed more than 5000 MB Bandwidth per Month in shared small biz, individual accounts under reseller account. Each
account is allotted with certain bandwidth limit on monthly basis. In case an account should exceed the allowed limit, DomainMart reserves
the right to keep it suspended till the next bandwidth calculation period starts. Customer may be presented with options to upgrade to a
higher account and / or purchase additional bandwidth. DomainMart also reserves the right to terminate the account and charge you for the
excess usage in your account.
9. Database Usage
Running queries which takes longer than 15 seconds are prohibited.
Mysql databases can be managed using php my admin available in the hosting control panels. Remote accessing of MySql database using local
applications or programs is not allowed.
MS Sql database can be managed using web based control panel. Remote accessing of Mssql database is allowed only for static ip provided by
the customer. Dynamic Ips cannot be allowed access to remote MSSQL database. The number of static ip allowed to access remote sql is
maximum 2. Remote sql access is allowed only thro MSSQL studio and cannot be used by another local application. Accounts that are found to
be abusing this term will be suspended / terminated immediately.
MSSQL access via programs is allowed only for IPs within our network. Programs cannot access databases outside our network.
To avoid MSSQL database abuse, creation of sql database in windows based control panels is disabled. You can create a ticket for creating
databases in your Cpanel area which receives top priority and get it created. You can also request to create multiple databases at a time.
Database space is included along with the hosting account space. But to make sure that no single database monopolizes database server
resource, any single database cannot be more than 150 Mb in space in shared / reseller hosting accounts. Sites that have databases which
exceed such a limit will be offered with higher level package where in they can upgrade and keep using it. The customer has to either upgrade
the account or cut down the usage in database.
10. Payments, Billing & Pricing
You must always maintain a positive credit balance in your account. You can find list of payment options at http://www.domainmart.co.in
Please note that DomainMart offers various payment options for ease of payment to the customer. Transaction fees, service charges of such
payment options are separate and must be added to your total account fee separately and paid in total. Once you make the payment, you must
intimate DomainMart by creating a ticket in the Cpanel area with full details such as To which of our account payment was made, Mode of
payment, Amount paid, Service for which the amount is paid, Date of payment and other payment details such as Bank, Branch, Account
number details. If you do not have access to the Cpanel area, you may create a ticket at http:// http://www.domainmart.co.in/support, If no
such intimation is provided, account setup or renewal or other account related functions cannot be completed. DomainMart will take 48 hrs - 72
working hrs to verify and execute an order. Usually it takes only few min, but in rare cases we may have to verify fraudulent payments and
hence 48 hrs - 72 working hrs will be the time taken to verify and execute an order.
It is customer responsibility to intimate DomainMart about the payment & other details and make sure that an domain / account renewed.
Domains/ Accounts must be renewed atleast 30 days prior to expiry to prevent last minute glitches, act of god, issues at registry's end etc.
It is the responsibility of the customer to make sure that correct and working email id is in file with DomainMart . DomainMart will send all
email alerts about renewals, registration, transfers, offers as a courtesy by email. It is the responsibility of the customer to login to the Cpanel
area and respective control panels to keep track of their account status.
All account fee must be paid in advance in full before the actual term. DomainMart will charge 15% of the account fee or Rs.250, whichever is
higher as a late fee.
DomainMart will add credits to an account only when the payment is fully reflected in DomainMart bank accounts. Part payments will not be
added to an account. If transaction or processing fee is not added with the amount paid, DomainMart will only add the exact amount after
deducting such a processing fee. Returned checks will attract Rs.500 towards check returning charges and admin charges. Once a check is
returned, the customer will have to make all further payments as Cash/Bank Account Transfer to our accounts and no other mode of payment
will be accepted. Outstation checks will attract Rs.100 as collection charges.
No payment has to be sent to us directly. All payments must be paid directly to our Bank Accounts available in http://www.domainmart.co.in
on payment Methods
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of
authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring
bank from time to time.
Accounts that are not renewed on time will be suspended / terminated immediately.
DomainMart only adds domain credits to a reseller / customer account. We will not register / renew / transfer any domain name / hosting. It is
the sole responsibility of the customer / reseller to register / renew / transfer domain name / hosting.
Billing/Price Changes/Discounts & Coupons
DomainMart policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle except in
exceptional cases such as volatility in FOREX and other factors which are not in DomainMart hands. We reserve the right to change pricing,
resources, features of plans that are displayed in our websites or partner websites.
Discounts / Coupons offers are one time only and are not applicable during the renewal of the account. Discounts / Coupons are for first time
customers only and the same customer cannot avail other offers for the same account / domain on a later date. If found in violation of these
terms, the discount or offer will cancelled and additional invoices will be added to your account.
11. Cancellations & Refunds
Domain and Hosting plans will automatically expire until a plan is renewed. In order to cancel service, you must contact DomainMart Billing
Team by creating ticket in the Cpanel area with proper payment details and account details. Cancellation requests must be received by
DomainMart a minimum of thirty (30) days prior to the end of your Billing Cycle. DomainMart will confirm the cancellation request when it is
processed. If you do not receive a confirmation, please contact DomainMart as soon as possible.
Strictly there are NO refunds for Mini, Nano / Economy Packages, Special Promotional Packages, Monthly Billed Packages, Discounted Packages
Strictly NO refunds will be processed for package that are cancelled during the FREE period. [ For example, In a 2 +1 year pack, the last year is
provided as FREE and hence no refund can be processed for/during that period ]
Strictly NO refunds will be processed if the account fee is not paid Full in advance before the account is setup
Strictly NO refunds will be processed if a refund is requested after 90 days from the date of order of the account
Strictly NO refunds will be processed if an account has violated the terms of service or involved in activities that has resulted in incurring
charges to bring back services to normal
Strictly NO refunds will be processed if an account was involved in abuse / resource over usage previously
Domain Credits purchased cannot be refunded
Only first time accounts are eligible for refund. Accounts created by the same customer / related to the same customer will not be eligible for
Dedicated Servers and Cloud Servers are not eligible for any refunds.
All request for refund must be provided in writing by creating a ticket in the Cpanel area. Only refund request that does not fall under any of
the above conditions will be responded or taken into consideration. The maximum refund possible is 50 % of account fee that is paid in full
advance before account setup.
Setup fee [both levied or waived off ], Software costs, Administration costs, other third party expenses will not be refunded. Processing fee of
Rs.250 will be charged for all refunds. Refund processing will take 90 days from the date of acceptance of refund by DomainMart .
No refund will be paid as cash or check / bank transfer or deposit. Refunds are credited as hosting credits or domain credits only.
NOTICES: All notices, requests, demands, waivers and other communications required or permitted for DomainMart: (we are preferred email
communication for fast resolution)
Attn: DomainMart Support
DCM, Ajmer Road, Vaishali Nagar
Or mail us: email@example.com
12. Partners / Customer Responsibility
Resellers are responsible for servicing their clients. DomainMart does not provide service to a Reseller's Client. If a client contacts us directly,
we may put the account on hold till the reseller assumes service to that client. Reseller is responsible for his client's accounts and must make
sure that it is secure and updated without vulnerabilities such as old / outdate scripts, wrong folder permissions etc. Reseller is solely
responsible for content stored and transmitted through the accounts hosted under him.
Customers are required to use the DomainMart network responsibly. This includes respecting the other customers of DomainMart.
DomainMart reserves the right to suspend and/or cancel service with any customer who uses the DomainMart network in such a way that
adversely affects other DomainMart customers.
While DomainMart may monitor its service electronically to determine that its facilities are operating satisfactorily, as a general practice,
DomainMart does not monitor its customers' communications or activities to determine whether they are in compliance with the T&C.
However, when DomainMart becomes aware of any violation of the T&C or other user agreements, DomainMart may take any action to stop or
correct such violation, including, but not limited to, denying access to DomainMart services and equipment or to the Internet. In addition,
DomainMart may take action against a customer or a customer of such customer because of the activities of such customer. DomainMart
anticipates that customers who offer Internet services will cooperate with DomainMart in any corrective or preventive action that DomainMart
deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of DomainMart policy and DomainMart
reserves the right to take any such action even though such action may affect other customers of the DomainMart customer.
DomainMart and its , affiliates and associates shall not be liable, at any time for damages (including, without limitation, damages for loss of
business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the Service, or any of its contents, or
from any action taken (or refrained from being taken) as a result of using the Service or any such contents or for any failure of performance,
error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or
destruction or unauthorised access to, alteration of, or use of information contained on the service. No representations, warranties or
guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a
particular situation. You agree that DomainMart has no responsibility or liability including but not limiting to the deletion, corruption, loss or
failure to store any messages or content / data maintained or transmitted by any DomainMart Service. You acknowledge and agree that no
compensation shall be payable whatsoever with respect to the aforesaid by DomainMart . DOMAINMART MAKES NO WARRANTY THAT THE
SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
Actions Taken by DomainMart
The failure by a customer / reseller to meet or follow any of the T&C is grounds for account deactivation. DomainMart will be the sole arbiter as
to what constitutes a violation of the T&C. DomainMart reserves the right to remove any account without prior notice and to refuse service to
anyone at any time. When DomainMart becomes aware of an alleged violation of its T&C, DomainMart will initiate an investigation. During the
investigation, DomainMart may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the
severity of the violation, DomainMart may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or
pursue other civil remedies. If such violation is a criminal offense, DomainMart will notify the appropriate law enforcement authorities of such
violation. An unlisted activity may also be a violation of the T&C if it is illegal, irresponsible, or constitutes disruptive use of the Internet.
DomainMart does not issue credits for any outages incurred through service disablement. Violators of the policy are responsible, without
limitations, for the cost of labor to rectify any damage done to the operation of the network and business operations supported by the
network, and to respond to complaints incurred by DomainMart .
DomainMart customers agree to protect, defend, hold harmless, and indemnify DomainMart , any third party entity related to DomainMart
(including, without limitation, third party vendors), and DomainMart executives, directors, officers, attorneys, managers, employees,
consultants, contractors, agents, parent companies, subsidiaries, and co-subsidiaries with the same parent company as DomainMart , from and
against any and all liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any and all legal
fees and expenses, arising out of or resulting in any from the customer's use of DomainMart services.
Customers may not assign or delegate their rights or obligations under the T&C or other agreement for DomainMart services, either in whole or
in part, without the prior written consent of DomainMart .
The DomainMart service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not
limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. DomainMart expressly disclaims any
representation or warranty that the DomainMart service will be error-free, secure or uninterrupted. No oral advice or written information
given by DomainMart , its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice.
DomainMart and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or
use of the service.
16. Force Majeure
DomainMart will not be liable for delays in its performance of the T&C or DomainMart services caused by circumstances beyond DomainMart .s
reasonable control, including acts of God, wars, insurrection, civil commotions, riots, national disasters, earthquakes, strikes, fires, floods,
water damage, explosions, shortages of labor or materials, labor disputes, transportation problems, accidents, embargoes, or governmental
restrictions (collectively .Force Majeure.). DomainMart will make reasonable efforts to reduce to a minimum and mitigate the effect of any
Force Majeure. Notwithstanding anything contained elsewhere herein, nor will any event of Force Majeure suspend any obligation of
customers for the payment of money due.
17. Independent Contractors
Nothing in this Agreement will be construed as creating a partnership or relationship of employer and employee, principal and agent,
partnership or joint venture between DomainMart and its customers. Each of DomainMart and its customers will be deemed an independent
contractor at all times and will have no right or authority to assume or create any obligation on behalf of the other, except as may be expressly
18. Construction and Interpretation
Wherever in this T&C the masculine, feminine, or neuter gender is used, it will be construed as including all genders, and wherever the
singular is used, it will be deemed to include the plural and vice versa, where the context so requires. The division of the T&C into
sections/paragraphs, and the insertion of headings/captions, are for convenience of reference only and will not affect the construction or
interpretation of the T&C. Any rule of construction to the effect that any ambiguity is to be resolved against the drafting party will not be applicable in the construction or interpretation of the T&C.
19. Technical Support
We are always ready to give best services of our client of DomainMart
If You Have any issue or Problem making Online payment / Domain Booking / Buying Hosting or Other Services Related, You can simply Raise a Support Ticket on through given Link Support Ticket
We will give support 24x7x365 through mail support, after Submiting your support ticket we solved your Issue with in 24-72 Hrs or as soon as possible.
for any dispute or charge back you can also raise a support ticket with related Department as per your issue.